ADC MM701G User Manual download pdf (Page 96)

Technical Support

90 MM701G User Manual

TECHNICAL SUPPORT

Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical

Assistance Center (TAC).

• Telephone: 800.638.0031

714.730.3222

• Fax: 714.730.2400

• Email wsd_suppor[email protected]

A Customer Service Engineer answers technical assistance calls Monday through Friday

between 7:30 AM and 5:30 PM, Pacific Time, excluding holidays. At all other times, an on-duty

Customer Service Engineer returns technical assistance calls within 30 minutes.

Refer to the ADC web site (see above) for specific warranty information.

RETURNS

To return equipment to ADC:

1 Locate the purchase order number under which the equipment was purchased. You will

need to provide this number to ADC Customer Service to obtain a return authorization.

2 Call ADC Customer Service to ask for a Return Material Authorization (RMA) number and

instructions before returning products. Use the telephone number, fax number, or email

address listed below:

• Telephone: 800.366.3891 ext. 63748 or 952.946.3748

The 800 line is toll-free in the U.S. and Canada.

• Fax: 952.946.3237

• Email Address: repair&[email protected]m

3 Be prepared to provide the following information:

• Company name, address, telephone number, and the name of a person Customer

Service can contact regarding this equipment.

• A description of the equipment as well as the number of units that you are returning.

Be sure to include the model and part number of each unit.

• The shipping address to which Customer Service should return the repaired equipment.

• The reason for the return.

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ADC MM701G User Manual Page 96